In workflow management, what action moves a claim out of the Active tab when it cannot be worked immediately?

In workflow management, what action moves a claim out of the Active tab when it cannot be worked immediately?

• A. Cancel
• B. Reassign
• C. Defer
• D. Escalate

Answer: (C)

Deferring a claim moves it out of the Active tab when you can’t work on it right away. It keeps the claim in the system with all its details, marking it for later so it won’t block your current workload. Often a defer will schedule a reminder or condition to bring the item back into view when you’re ready or when dependencies are resolved, preserving context and ensuring the work isn’t forgotten. Cancel removes the item from the queue entirely, Reassign hands it off to someone else to handle, and Escalate raises the item to a higher level or priority rather than simply setting it aside for later.

Deferring a claim moves it out of the Active tab when you can’t work on it right away. It keeps the claim in the system with all its details, marking it for later so it won’t block your current workload. Often a defer will schedule a reminder or condition to bring the item back into view when you’re ready or when dependencies are resolved, preserving context and ensuring the work isn’t forgotten.

Cancel removes the item from the queue entirely, Reassign hands it off to someone else to handle, and Escalate raises the item to a higher level or priority rather than simply setting it aside for later.